About the Client
We are one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
About the Role
We are looking for a Platform Delivery & Performance Lead to lead the cross-functional capabilities that ensure our platforms are delivered effectively, operated sustainably, financially managed, adopted successfully, and continuously improved.
The role leads Service Management, FinOps, and Delivery Leads across the department and provides a consistent view of platform progress, performance, value, cost, risks, and outcomes.
A core part of the mandate is to create transparency, accountability, and strong governance across the platform portfolio by defining meaningful measures, tracking commitments and outcomes, identifying where performance is off track, and ensuring that corrective actions, control requirements, compliance obligations, and assurance activities are clearly owned and consistently followed through.
Responsibilities
Platform Performance and Delivery Leadership:
- Lead, coach, and develop a cross-functional team of Service Managers, FinOps specialists, and data engineers, and delivery Leads, setting clear objectives, standards, and expectations.
- Establish a common performance framework across the platform portfolio, measuring delivery progress, platform adoption, service quality, cost, risk, operational maturity, and value.
- Create transparent, decision-oriented reporting that highlights performance against commitments, key risks, dependencies, and required actions.
- Hold platform teams accountable for measurable outcomes by identifying gaps early, challenging underperformance, and ensuring corrective actions are clearly owned and followed through.
Provide oversight across major delivery commitments, improve predictability, and make deviations from plan visible early.
Support recovery actions where delivery is off track and ensure reporting focuses on outcomes and value delivered, not only completion of activity.
Service Management & FinOps:
- Lead Service Management and FinOps capabilities across the department, ensuring clear service definitions, operating models, service levels, cost transparency, and financial accountability.
- Oversee cloud and platform cost allocation, show back, chargeback, forecasting, contracts, commitments, and optimization opportunities.
Track service reliability for all services and platforms we build. The service is defined by us in terms of what we want to track: Azure, Alibaba from a vendor perspective; Stratum, ASB, CI/CD platform etc. from an internal commitment and SLA point of view.
- Observe operational maturity, stakeholder satisfaction, cost performance, and improvement actions across the platform portfolio.
- Drive consistent, pragmatic, and continuously improving service and financial management practices while maintaining appropriate governance and control.
Governance, Compliance & Stakeholder Management:
- Ensure that governance framework is applied consistently across all the platform teams, ensure all standards are followed and complied with, support in effective decision making, artifact completion and process compliance.
- Coordinate recurring governance and assurance activities with central Governance, Risk, Compliance, Finance, and Audit teams, including SOC reviews, recertifications, financial reviews, control assessments, and audit requirements.
- Maintain transparent oversight of governance obligations, control gaps, remediation actions, risks, and upcoming milestones, escalating material issues where required.
Requirements
Proven experience leading and developing multidisciplinary or cross-functional teams.
More than 10 years of industry experience, of which at least 3 years of professional experience in similar setting
Technical knowledge and deep understanding of: IT Service Management (e.g. ITIL V2-4, Cobit); Microsoft vision on Modern Service Management; Cloud and Azure Concepts (Azure Fundamentals Certified, AZ-900); Defining and Deploying Operational MSM Practices (e.g. Cost Management, Configuration Management, Change and Release Management and Incident Management); Cloud Native (Modern) Service Management tooling; DevOps processes
Experience with: Azure DevOps, Azure Monitor, Azure Security Center, Log Analytics and PowerBI
Excellent communication, influencing, facilitation, and stakeholder-management skills.
Can engage and work with senior stakeholders and colleagues from cross-functional teams
Result driven, strong analytical & conceptual skills
University degree in Engineering, Computer Science (or comparable education/experience)
Nice to Have Skills
You are a certified FinOps Professional and have deep experience in applying FinOps practices on Cloud and good understanding of how these principles and framework can be applied to the AI