About the Client
We are one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
About the Role
We are searching for a Senior Service Management Expert, whose mission is to enable DevOps teams to take full advantage of the flexibility of public cloud products while ensuring that the necessary governance and control of established service management disciplines are applied. Your focus will be on governing the cloud providers, improving operational excellence to support our DevOps teams in their deployment pipelines, managing and optimizing Cloud and AI cost, developing and validating the necessary controls and assurance protocols as required by Governance.
This role is suitable for candidates of all genders.
Responsibilities
- Contracting: Manage public cloud contracts (Azure, Alibaba) as well as Engineering contracts with various external providers
- Operational stability: Maintain and improve existing measurements and automation with our DevOps Teams
- Operational support: Maintain and improve the current Target Operating Model and service delivery with the Cloud providers
- Operational controls: Create and validate controls for the various Operations Processes like Cost Management, (Major) Incident Management, Monitoring, Logging & Event Management, Configuration Management; Change and Release Management; IT Service Continuity Management; Identity and Access Management. Planning and coordinating the implementation activities of these controls with the various process owners.
- Operational Excellence: Adhere to existing Service Operation processes such as Incident, Problem, Change and Config Mgmt and identify improvements to make them fit for public cloud
- Cost Management: Develop and apply FinOps best practices to realize cost optimizations on clouds infrastructure and AI
- Governance: Manage and fulfil the governance requirements and reporting needs and comply with the yearly governance aspects for 3rd party provider.
- AI: IN collaborations with other colleagues drive initiatives to define and establish the FinOps for AI and cost distribution / allocation model
Requirements
- University degree in Engineering, Computer Science (or comparable education/experience)
- >5 years of professional experience.
- Technical knowledge and deep understanding of: IT Service Management (e.g. ITIL V2-4, Cobit); Microsoft vision on Modern Service Management; Cloud and Azure Concepts (Azure Fundamentals Certified, AZ-900); Defining and Deploying Operational MSM Practices (e.g. Cost Management, Configuration Management, Change and Release Management and Incident Management); Cloud Native (Modern) Service Management tooling; DevOps processes
- Experience with: Azure DevOps, Azure Monitor, Azure Security Center, Log Analytics and PowerBI
- You are a certified FinOps Professional and have deep experience in applying FinOps practices on Cloud and good understanding of how these principles and framework can be applied to the AI
- Experienced communicator both written & verbal
- Can engage and work with senior stakeholders and colleagues from cross-functional teams
- Result driven, strong analytical & conceptual skills
- Ability to motivate others and readiness for close teamwork across multiple locations
Nice to Have Skills
n/a