About the Client
Our client is a provider of IT solutions, systems, hardware and software services in banking sector. It operates data centres, bank systems, POS terminals and HW (servers and PC) and is responsible for development, implementation, support and servicing of banking software and its operations in Central and Eastern Europe.
About the Role
As a Solution Manager, you will take ownership of a portfolio of business-critical Tagetik, Workiva and AMI solutions within the Finance & Controlling area. You will be responsible for the solutions throughout their entire lifecycle – from operational stability and continuous improvement to change initiatives and long-term development.
Responsibilities
- Own and manage the Tagetik, Workiva, and AMI solutions portfolio, ensuring availability, scalability, performance, and alignment with business objectives.
- Establish and maintain internal and regulatory processes, ensuring proper documentation, data security, and compliance with industry standards.
- Lead and coordinate both Run-the-Bank and Change-the-Bank activities, including resource planning, budgeting, and forecasting to support operational excellence and strategic development.
- Drive and oversee incident, problem, and change management processes for the portfolio.
- Ensure seamless integration of portfolio solutions with the broader IT landscape while maintaining architectural alignment.
- Collaborate closely with business stakeholders, product owners, cross-functional IT teams, clients, and external vendors to deliver high-quality solutions.
- Evaluate emerging technologies and industry trends, driving innovation and contributing to the long-term solution strategy.
- Manage server setup, configuration, and administration activities.
- Install and maintain operating systems, including Windows Server and Linux environments.
- Monitor system performance, availability, and resource utilization to ensure reliable operations.
- Plan and execute system updates, patches, and maintenance activities.
- Troubleshoot and resolve hardware, software, and infrastructure-related issues.
Requirements
- At least 5 years of professional experience in Solution Management, with the ability to understand business processes and translate customer requirements into effective technical solutions.
- Strong knowledge of ServiceNow and application management practices.
- Proven experience in vendor, stakeholder, and customer management, supported by excellent negotiation skills.
- Strong communication skills with the ability to engage effectively with both technical and non-technical audiences.
- A collaborative mindset, strong sense of ownership, and the confidence to challenge the status quo when seeking the best outcome for the business.
- Ability to facilitate requirements discussions and present complex topics to business stakeholders and customers.
- Willingness to occasionally travel to Vienna.
- Fluent English: German is considered an asset.
Nice to Have Skills
n/a