About the Client
Our client is a provider of IT solutions, systems, hardware and software services in banking sector. It operates data centres, bank systems, POS terminals and HW (servers and PC) and is responsible for development, implementation, support and servicing of banking software and its operations in Central and Eastern Europe.
About the Role
Our ServiceNow platform is a strategic enterprise platform with more than 20,000 users and continues to grow in both scale and capability. We are looking for someone with a solid ServiceNow foundation who wants to develop further in Integrated Risk Management (IRM/GRC) and Business Continuity Management (BCM). You do not need to arrive as a risk-management expert. What matters is that you understand ServiceNow, enjoy translating requirements into working platform solutions, and are motivated to become knowledgeable in risk, governance and business continuity processes.
Responsibilities
- Understand business requirements and user stories related to IRM/GRC and BCM and translate them into effective ServiceNow implementations.
- Configure and develop solutions on the ServiceNow platform in collaboration with experienced platform and risk-management colleagues.
- Work with product owners, business analysts and subject-matter experts to clarify requirements and find pragmatic solutions.
- Support testing, troubleshooting and continuous improvement of implemented risk and business continuity processes.
- Use your existing ServiceNow knowledge while progressively developing deeper expertise in ServiceNow IRM, GRC and BCM capabilities.
- Contribute to the quality, maintainability and long-term development of a ServiceNow platform used by more than 20,000 users.
- Become part of an agile team where knowledge sharing, collaboration and continuous learning are part of everyday work.
Requirements
- 3-5 years of practical experience working with the ServiceNow platform.
- A good understanding of ServiceNow concepts, configuration and platform capabilities.
- Experience implementing requirements or user stories in ServiceNow.
- Interest in developing expertise in Integrated Risk Management (IRM/GRC), Business Continuity Management (BCM) and risk-management processes.
- An analytical mindset and an interest in understanding the business process behind a technical requirement.
- Ability to work collaboratively with technical colleagues and business stakeholders.
- A structured, independent way of working and willingness to take ownership of your stories.
- Good English communication skills in an international working environment.
Nice to Have Skills
- ServiceNow CSA or other certifications are highly valued.
- Previous experience with IRM, GRC, BCM or risk processes is an advantage, but is not a prerequisite.
- Experience in regulated industries such as banking, insurance, or the public sector is a strong advantage