About the Client
Our client is a provider of IT solutions, systems, hardware and software services in banking sector. It operates data centres, bank systems, POS terminals and HW (servers and PC) and is responsible for development, implementation, support and servicing of banking software and its operations in Central and Eastern Europe.
About the Role
In this role, you will combine your ServiceNow expertise with risk-management know-how and become a key expert for implementing risk processes on the platform.
Responsibilities
- Own and drive the implementation and continuous improvement of risk-management processes in ServiceNow.
- Become a recognised subject-matter expert for risk capabilities on the ServiceNow platform, with a particular focus on Integrated Risk Management (IRM/GRC) and/or Business Continuity Management (BCM).
- Work closely with risk specialists, business stakeholders and the ServiceNow platform team to understand requirements and translate them into effective platform solutions and user stories.
- Use your broad knowledge of ServiceNow capabilities to identify opportunities for automation, standardisation and a better user experience.
- Contribute to risk solution design, configuration and delivery while ensuring that implementations fit the wider platform architecture and roadmap.
- Act as a trusted advisor for IRM/GRC, guiding business stakeholders toward ServiceNow best practices and scalable solutions.
- Work in an agile, self-driven environment where collaboration, ownership and continuous learning are part of everyday work.
Requirements
- 3+ years of hands-on professional experience with the ServiceNow platform.
- Broad knowledge of ServiceNow capabilities and a strong understanding of how enterprise processes can be implemented on the platform.
- Knowledge of ServiceNow Integrated Risk Management (IRM/GRC) and/or Business Continuity Management (BCM).
- Ability to engage with stakeholders, analyse requirements and turn business needs into clear ServiceNow solutions and stories.
- An independent, structured way of working combined with a strong team mindset.
- Good English communication skills in an international working environment.
Nice to Have Skills
- ServiceNow CSA or other certifications are highly valued.
- Experience with risk-management processes, even outside ServiceNow, is a major advantage.
- Experience in regulated industries such as banking, insurance, or the public sector is a strong advantage.