Service Operation Coordinator - Specialist

Advertised Category: 
IT Operations
Primárny skill: 
Information Technology\Helpdesk & End User Support
Level: 
Permanent
Krajina: 
Slovakia
City: 
Zilina
Keywords: 
L1 support
troubleshooting SW/HW
Salesforce
CRM
Ponúkaný plat: 
From 1200 EUR/month + Variable bonus. Final salary depends on candidates professional experience

About the Client

Our client is a German-Slovak innovative company with a long-standing tradition. In a total of four largely independent divisions, systems for parking lots and leisure centers, systems for railway security technology, systems for passenger equipment and systems for gas stations etc. are developed, produced and distributed.

About the Role

Our client is looking for Service Operation Coordinator - Specialist.

Responsibilities

Your responsibilities on 1st Level B2B customer support (UK, US and Canada customers):
Analysis of incoming request (e-mails, chats, phone calls).
Collection of available symptoms (from customer or remotely from system).
Case handling process - prioritisation and classification of requested issues.
Troubleshooting – remotely or by fingertip to requester.
Proactive monitoring of hosted services and devices (Event Management).
Coordination and dispatching of field technicians in UK, CA and US - English language.
Coordination and support for additional level of service support.
Shift work: 365/24/7.

Requirements

Experiences with remote troubleshooting - SW and HW.
High working time flexibility (willingness to work on shifts).
Technical type with analytical thinking.
Responsible and independent approach.

Nice to Have Skills

Experience with Salesforce environment or other CRM is an advantage.

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on martin.lukac@sourcefirstinternational.com .
Naša misia

Našou misiou je ponúknuť množstvo pracovných ponúk kvalifikovaným kandidátom a naplniť očakávania klientov a potreby projektov. Rozhodli sme sa pôsobiť a získavať zdroje v krajinách východnej Európy.

Kontaktujte nás

Klariská 14, 811 03 Bratislava, Slovenská republika
Lidická 700/19, 602 00 Brno, Česká republika

www.sourcefirstinternational.com jobs@sourcefirstinternational.com Tel: +421 903 427089
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