Office 365 Level 2 Support Analyst

Advertised Category: 
IT Service Management
IT Operations
Primárny skill: 
Information Technology\Helpdesk & End User Support
Information Technology\IT Service Management
Information Technology\System Administration & Engineering
Ponúkaný plat: 
1 800 EUR/month Final salary offer depends on your experience and requirements

About the Client

Our client is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Its customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

About the Role

Our client is forming new team located in Bratislava, responsible for providing a world-class customer service experience to its internal end users.
As part of a regional support team you will address ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.


- Work as part of a regional team providing Level 2 support for the O365 Products around the world
- Deliver the required service in line with all documented service levels and other quality measures
- Accurately document all work performed through Service Now ticketing system including details and outcomes
- Apply ITIL fundamentals to all relevant processes including Incident and Change Management
- Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
- Develop, foster and maintain highly effective customer interactions
- Be a subject matter expert in an Office 365 sub-set of Products
- Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience


- 2-3 years of experience working with O365 Products including 1-2 years in an end user support capacity.
- Technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
- Good working knowledge of Active directory and Azure
- Experience of working with ServiceNow or similar service management platform
- Hands on experience with Powershell scripting
- Strong problem-solving skills
- Team player
- Strong customer service focus
- Excellent command of English, both verbal and written

Nice to Have Skills

- ITIL and related products certifications are advantage

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on .
Naša misia

Našou misiou je ponúknuť množstvo pracovných ponúk kvalifikovaným kandidátom a naplniť očakávania klientov a potreby projektov. Rozhodli sme sa pôsobiť a získavať zdroje v krajinách východnej Európy.

Kontaktujte nás

Klariská 14, 811 03 Bratislava, Slovenská republika
Lidická 700/19, 602 00 Brno, Česká republika Tel: +421 903 427089
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