Technical Shift Leader - Service Desk

Advertised Category: 
Networking
Linux/Unix
IT Service Management
IT Operations
Category Description: 
Information Technology\Helpdesk & End User Support
Information Technology\System Administration & Engineering
Level: 
Permanent
Country: 
Czech Republic
City: 
Brno
Keywords: 
Service Desk, Shift Leader
Salary: 
n/a

About the Client

A Czech company, which develops and customizes own financial systems for 10 top world markets.

About the Role

Our Clients Service Desk team is part of our Infrastructure Services Division. It is supporting whole infrastructure across all 10 countries company operates in, 24/7. That means that this shift leader will be on the shift together with his team. 
Company has now four teams, each having 3-4 people that are rotating on 12-hour shifts and the scope of work is even wider than the number of hours :) 
Are you ok with shift schedule, want to lead the team but also be responsible for the distribution of the work? Then keep scrolling.

Responsibilities

- directly managing the operation of 3+ Service Desk Operators, within the Infrastructure Services Division;
- planning the shift rotations, distributing the workload, help in managing the activities and responsibilities of their Service Desk team;
- monitor the infrastructure, answer to queries from countries or colleagues, acts as Recovery manager for critical incidents;
- working with the other team leaders, especially NOC and SD, to ensure the day to day activities are properly planned and executed;
- operate a 24/7 support environment and is required to work 12 hour shifts, on a rotational basis;

Requirements

- Excellent communication skills (English and Czech);
- Quick orientation into IT processes and systems;
- Organizational and presentation skills;
- Experience with monitoring systems is a must;
- Prior experience in leadership is very advantageous.

Nice to Have Skills

- One nice to have skill is foundation in ITIL principles.

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on stanislav.vrabel@sourcefirstinternational.com .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic

www.sourcefirstinternational.com jobs@sourcefirstinternational.com Phone: +421 903 427089
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