Support Engineer

Advertised Category: 
Customer Support
Category Description: 
Information Technology\Helpdesk & End User Support
L2/L3 Support
* From 2200 EUR / m (The offered salary equals the minimum level of experience communicated in the advertisement. Please, if you are senior, do not hesitate to share your expectations with us. If you feel junior or are interested in part-time work, the pr

About the Client

Client is one of the key providers of complex meteorological systems deployed at weather services, airports, military bases and private companies. Our company currently has 99 customers and users in around 80 countries all around the globe on all the continents including Antarctica .

About the Role

We are looking for an experienced L2/L3 support engineer who will communicate with our customers.


Provision of remote support for our customers with maintenance contract.
Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action.
Cooperating with the developers, authors of the code, smart people with a lot to learn from who care about the customers.
Remote deployment of hotfixes on customer systems.
Remote update of our software on customer systems.
Advising end users in using our products.


Education and technical skills:

University or technical institute degree of 2nd level (Mgr., Ing. or equivalent) from a technical program is preferred.
Excellent command of Linux shell and tools (file manipulation, text processing and filtering).
Very good command of spoken and written English.
Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP.
Working knowledge of at least one of the following:
hardware installation (industry standard rack servers and equipment, cabling, server technologies).
high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar).
network applications based on open-source technologies (firewall, mailserver, fileserver, …).

Personal skills:
Team player: must be able to effectively communicate within entire company: fellow supporters, developers, testers and management.
Problem solving skills: some issues are straight-forward. Most require putting several pieces of information together.
Positive approach to customers: not all customers are alike. We treat all with equal level of responsibility and professionalism.
Attention to details: it’s what distinguishes good and great products.
Interested in continuous learning: our software evolves at a rapid pace. We’re trying to keep up.
Reliability and responsibility: we believe these to be key values of any professional engineer.

Nice to Have Skills

Computer training skills/experience.
Experience with satellite technology (installing, designing and maintaining).
Business trip experience.

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic Phone: +421 903 427089
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