ServiceNow Knowledge Catalogue Manager

Advertised Category: 
Other
Category Description: 
Application Administration
Level: 
Permanent
Country: 
Slovakia
City: 
Bratislava
remote
Keywords: 
service desk, service now, catalogue
Salary: 
Minimal monthly salary offer is 1 400 EUR Gross. Final salary would depend on your experience and competences.

About the Client

Our client is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Its customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

About the Role

As a ServiceNow Knowledge Catalogue Manager your main responsibilities will involve provide ServiceNow knowledge management support to stakeholders across the organisation and Interact directly with IT colleagues and business partners to capture undocumented knowledge.

Responsibilities

- Create and maintain Knowledge Base (KB) articles, process guides, work instructions (WI), job aids and frequently asked questions (FAQ)
- Identifying opportunities to enhance end user support including self-service and service desk improvements to improve the service
- Analysing data for trends and bringing forward actionable insights. Create a Report statistics of knowledge document usage, creation, updates, retirement, etc.
- Identify and maximise opportunities for self-service to reduce physical contact with the Service Desk
- Work with Zurich and Supplier contacts to continually improve the Knowledge Article inventory, creating new articles in line with the introduction of new systems and services and decommissioning articles no longer required
- Implementing Knowledge Management principle and practices
- Ability to research, organize, create, and maintain clear concise artifacts/documents

Requirements

As a Knowledge Catalogue Manager your skills and qualifications will ideally include
- University degree or equivalent experience
- End user support / Service Desk experience an advantage
- Strong communication skills, particularly written and verbal
- Good media skills / Content creation, use of video and social media channels to provide messaging an advantage
- Experience with Knowledge Management and ServiceNow
- Ability to research, organize, create, and maintain clear concise knowledge base and documents
- Experience of using data to provide actionable insights
- Knowledge of IT operations
- ITIL 4 foundation an advantage
- Demonstrated capability to learn and adapt to new situations requirements
- Interpersonal skills to interact with IT staff and customers in a collaborative manner
- Ability to work independently and as part of a team
- Proficiency in written and spoken English

Nice to Have Skills

n/a

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on daniela.simova@sourcefirstinternational.com .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic

www.sourcefirstinternational.com jobs@sourcefirstinternational.com Phone: +421 903 427089
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