Service Operation Coordinator - Specialist (L1)

Advertised Category: 
IT Operations
Category Description: 
Information Technology\Helpdesk & End User Support
L1, support, troubleshooting
From 1200EUR/m., Final salary depends on candidate´s professional experience.

About the Client

Our German client with its Slovak branch presents itself as an innovative company with a long tradition. In total, four largely independent divisions develop, manufacture and distribute systems for car parks and leisure centres, systems for railway control systems, systems for passengers and systems for petrol stations

About the Role

We are looking for candidates for the position of Service Operation Coordinator - Specialist for the project of Fare Collection Systems


Analysis of incoming request (e-mails, chats, phone calls)
Collection of available symptoms (from customer or remotely from system)
Case handling process - prioritisation and classification of requested issues
Troubleshooting – remotely or by fingertip to requester
Proactive monitoring of hosted services and devices (Event Management)
Coordination and dispatching of field technicians in UK, CA and US - English language
Coordination and support for additional level of service support
Shift work: 365/24/7


Experiences with remote troubleshooting - SW and HW
High working time flexibility (willingness to work on shifts)
Technical type with analytical thinking
Responsible and independent approach

Nice to Have Skills

Experience with Salesforce environment or other CRM is an advantage

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic Phone: +421 903 427089
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