Service Operation Coordinator - Specialist (L1)

About the Client

Our German client with its Slovak branch presents itself as an innovative company with a long tradition. In total, four largely independent divisions develop, manufacture and distribute systems for car parks and leisure centres, systems for railway control systems, systems for passengers and systems for petrol stations

About the Role

We are looking for candidates for the position of Service Operation Coordinator - Specialist for the project of Fare Collection Systems

Responsibilities

Analysis of incoming request (e-mails, chats, phone calls)
Collection of available symptoms (from customer or remotely from system)
Case handling process - prioritisation and classification of requested issues
Troubleshooting – remotely or by fingertip to requester
Proactive monitoring of hosted services and devices (Event Management)
Coordination and dispatching of field technicians in UK, CA and US - English language
Coordination and support for additional level of service support
Shift work: 365/24/7

Requirements

Experiences with remote troubleshooting - SW and HW
High working time flexibility (willingness to work on shifts)
Technical type with analytical thinking
Responsible and independent approach

Nice to Have Skills

Experience with Salesforce environment or other CRM is an advantage