Release and Support Manager

Advertised Category: 
Project Management
Category Description: 
Information Technology\Release & Deployment
Minimum base salary for this job from 1700 EUR gross/month. The offer to you may be higher based on your skills and experience and will include additional rewards and benefits.

About the Client

Our client is a risk tech start-up within one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. They anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
Our client provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, they are transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. They build strong partnerships to sell insurance via trusted brands.

About the Role

Our client has assembled its own service-oriented policy platform on cloud infrastructure which is live with insurance partners in multiple geographies. As Release and Support Manager you will be a part of the Platform team, ensuring high quality releases get to market quickly and with the required quality. You will play a hands-on role in maintaining quality and driving improvement in the pipeline and builds, while ensuring colleagues and stakeholders have clear information on development and production releases and fixes at all times.


- Delivering, monitoring and reporting on the status of Platform releases, throughout the development, deployment and support lifecycle
- Hands on pipeline and release management
- Proactively initiating technology and process improvements with DevOps and QA colleagues to ensure adequate pipeline and automation tools are in place
- Driving release quality and CI/CD operations
- Ownership of acceptance criteria for Production Go-Live and continuous monitoring of meeting those criteria
- Mitigating production downtime through proactive monitoring, triage and solving of production incidents reported via Level 1 and 2 support teams.
- Being the Platform interface with Level 1 & 2 support teams
- Continuously improving the support process with and SRE mindset
- Communicate to stakeholders immediate and future releases
- Conduct incident post-mortems to identify root-causes and implement learnings


- Experience of Development, DevOps or QA roles
- Release and/or Support Management experience
- Great problem-solving skills and a focus on continuous improvement
- Make data driven decisions
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution and increasing transparency
- Great communication and reporting skills
- Become a subject matter expert on various topics, define processes and provide training and documentation for your colleagues.

Technicak Requirements:
- At least two years of experience working in a CI/CD environment
- Experience with Agile software delivery methodologies (Scrum / Kanban)
- Good knowledge of AWS/EKS
- Knowledge of Docker, Kubernetes, Git
- University degree in computer science
- Fluency in written and spoken English (B2 at least)
- Intercultural competence, global mindset, strong communication skills, solution orientation, willingness to learn and flexibility

Nice to Have Skills

AWS services, Terraform, Ansible, GitLab, Docker, Kafka, PostgreSQL, MySQL, Linux (RHEL/CENTOS), Python, Bash, Java, Node Js and more!

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic Phone: +421 903 427089
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