Office 365 Level 2 Support Analyst

Advertised Category: 
Windows
IT Service Management
IT Operations
Category Description: 
Information Technology\Helpdesk & End User Support
Information Technology\IT Service Management
Information Technology\System Administration & Engineering
Level: 
Permanent
Country: 
Slovakia
City: 
Bratislava/Remote
Keywords: 
Office365, Azure, Powershell
Salary: 
1 800 EUR/month Final salary offer depends on your experience and requirements

About the Client

Our client is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Its customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

About the Role

Our client is forming new team located in Bratislava, responsible for providing a world-class customer service experience to its internal end users.
As part of a regional support team you will address ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.

Responsibilities

- Work as part of a regional team providing Level 2 support for the O365 Products around the world
- Deliver the required service in line with all documented service levels and other quality measures
- Accurately document all work performed through Service Now ticketing system including details and outcomes
- Apply ITIL fundamentals to all relevant processes including Incident and Change Management
- Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
- Develop, foster and maintain highly effective customer interactions
- Be a subject matter expert in an Office 365 sub-set of Products
- Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience

Requirements

- 2-3 years of experience working with O365 Products including 1-2 years in an end user support capacity.
- Technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
- Good working knowledge of Active directory and Azure
- Experience of working with ServiceNow or similar service management platform
- Hands on experience with Powershell scripting
- Strong problem-solving skills
- Team player
- Strong customer service focus
- Excellent command of English, both verbal and written

Nice to Have Skills

- ITIL and related products certifications are advantage

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on lukas.bucany@sourcefirstinternational.com .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic

www.sourcefirstinternational.com jobs@sourcefirstinternational.com Phone: +421 903 427089
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