ITSM Expert

Advertised Category: 
IT Service Management
Category Description: 
Information Technology\IT Service Management
Level: 
Permanent
Country: 
Slovakia
City: 
Bratislava
remote
Keywords: 
ITSM
Salary: 
From 2000 EUR/m

About the Client

The future of banking is digital, and IT is the key to this change. Our client is the digital enabler that drives innovative IT solutions for leading banking group in CEE.

About the Role

The Self-Service Platforms (SSP) department is responsible for the development, integration and management of several strategic ITSM, cloud and IT-Infrastructure platforms. One of the main responsibilities is the ITSM ServiceNow Suite including an Enterprise CMDB which is central platform for all ITIL processes. Our main goal is to provide fully automated IT services in a user-friendly self-service environment.

Responsibilities

- Be part of a dynamic team which continuously develops, extends, and improves the ServiceNow ITSM platform.
- The ServiceNow CMDB is the single source of truth for all IT Infrastructure components in company. The successful candidate will take responsibility for the automation of infrastructure discovery and scanning interfaces and will coordinate this with data owners (data owners are responsible for delivering the data automatically in standard REST interfaces)
- If deep ServiceNow CMDB knowledge is not already available, it will be expected that the successful candidate will intensively acquire this know how in the first months of employment.
- Work in agile self-driven teams and support our culture that expects high levels of performance with a strong team work ethic
- Proactively find ways to increase efficiencies and improve the usability of our ServiceNow ITSM platform.
- Be passionate about self-service and automation technologies and continuously develop your expertise in these areas.

Requirements

- Formal IT education and/or relevant work experience
- Good knowledge with some of the following technologies: IT Service Management, JSON/REST, ServiceNow, JavaScript, Webservices, CMDB and Linux
- Experience with ServiceNow will be an advantage
- Understanding and implementing concepts which contain dependencies on external systems
- Team player who likes to work in agile teams taking full responsibility for all aspects of defined tasks
- Fluency in English and German is a plus

Nice to Have Skills

n/a

How to apply
In case of your interest to apply for this position, please, send us your curriculum vitae in English language on stanislav.vrabel@sourcefirstinternational.com .
Mission statement

Our mission is to offer variety of matching jobs to qualified candidates and fulfil our client recruitment and project needs. We have decided to operate and source in Eastern European countries.

Contact us

Klariská 14, 811 03 Bratislava, Slovakia
Lidická 700/19, 602 00 Brno, Czech Republic

www.sourcefirstinternational.com jobs@sourcefirstinternational.com Phone: +421 903 427089
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